top of page
FREQUENTLY ASKED QUESTIONS
-
Are your products suitable for all skin types?Yes, our products are formulated to cater to a variety of skin types, including dry, oily, sensitive, and combination skin. We also have specific collections for masculine skin needs, pregnancy, and vulnerable skin.
-
Are your products free from harmful chemicals?Absolutely. We prioritize using natural ingredients and ensure our products are free from parabens, sulfates, artificial fragrances, and other harmful chemicals.
-
Are your products cruelty-free and vegan?Yes, our entire range is cruelty-free and vegan. We are committed to ethical practices and do not test on animals.
-
Do you offer any multi-purpose products?Yes, we have several multi-purpose products, such as our all-in-one moisturizers and balms, which can be used on both the face and body.
-
How should I store your natural skincare products?We recommend storing our products in a cool, dry place away from direct sunlight to maintain their efficacy and shelf life.
-
How do your products help control oily skin?Our oily skin collection includes ingredients like tea tree oil, witch hazel, and clay, which help to balance oil production, reduce shine, and prevent breakouts.
-
Will your products dry out my skin?No, our products are designed to balance your skin's natural oils without over-drying. They help maintain a healthy moisture level while controlling excess oil.
-
What ingredients do you use to treat dry skin?Our dry skin products are rich in hydrating ingredients such as aloe vera, shea butter, and jojoba oil. These natural moisturizers help to deeply nourish and hydrate your skin.
-
Can I use your products daily?Yes, our dry skin products are gentle enough for daily use. Regular use will help maintain optimal hydration and skin health.
-
Do you offer products for different hair types?Yes, our haircare range includes products for various hair types and concerns, including dry, oily, curly, and color-treated hair.
-
Are your haircare products safe for colour-treated hair?Yes, our haircare products are safe for colour-treated hair. They are formulated to protect and nourish your hair without stripping away colour.
-
What makes your products suitable for masculine skin?Our masculine skin care collection includes ingredients like charcoal, aloe vera, and sandalwood, which address specific concerns like excess oil, rough texture, and post-shave irritation.
-
Can I use these products if I have sensitive skin?Yes, our products are formulated to be gentle and effective for all skin types, including sensitive skin.
-
Are your products safe to use during pregnancy?Yes, our pregnancy collection is specially formulated with safe, natural ingredients that are gentle on the skin and free from harmful chemicals.
-
Do you offer products for sensitive skin?Yes, we have a dedicated range for sensitive skin, featuring soothing ingredients like chamomile, calendula, and oatmeal, which help to calm and protect delicate skin.
-
What is your return policy?We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
-
Do you ship internationally?Currently we do not offer international shipping. Please check our shipping policy for more details. If you would like to make an order outside of Australia, please contact us through our Contact Form and we will do our best to support you.
-
How can I track my order?Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.
Couldn't find what you were looking for?
bottom of page